Terms & Conditions

SHIPPING INFORMATION
Shipping is $10 flat rate per order anywhere in Australia
Overseas buyers please contact us for a shipping quote before checking out
All orders are shipped within 3 working days.
If you think that your order has gone astray please contact us : horsewerksaustralia@gmail.com so we can follow it up.

REFUND AND RETURNS
Your satisfaction is our first priority at horsewerks. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

RETURNS PROCESS
To return an item, please send it to:
horsewerks
364 Bong Bong Street
Bowral
NSW 2576
Australia

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

CONDITIONS OF USE
horsewerks and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY
horsewerks is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with special offers and to personalise your shopping experience with us; that’s all. horsewerks uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from horsewerks only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

ELECTRONIC COMMUNICATIONS
When you visit horsewerks or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of horsewerks or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of horsewerks, with copyright authorship for this collection by horsewerks, and protected by international copyright laws.

TRADE MARKS
horsewerks trademarks and trade dress may not be used in connection with any product or service that is not horsewerks, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits horsewerks. All other trademarks not owned by horsewerks or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by horsewerks or its subsidiaries.

LICENSE AND SITE ACCESS
horsewerks grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of horsewerks. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of horsewerks. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of horsewerks and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing horserwerks name or trademarks without the express written consent of horsewerks. Any unauthorized use terminates the permission or license granted by horsewerks. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of horsewerks so long as the link does not portray horsewerks, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any horsewerks logo or other proprietary graphic or trademark as part of the link without express written permission.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. horsewerks reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant horsewerks and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant horsewerks and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify horsewerks or its associates for all claims resulting from content you supply. horsewerks has the right but not the obligation to monitor and edit or remove any activity or content. horsewerks takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from horsewerks are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
horsewerks and its associates attempt to be as accurate as possible. However, horsewerks does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by horsewerks itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY HORSEWERKS ON AN “AS IS” AND “AS AVAILABLE” BASIS. HORSEWERKS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HORSEWERKS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HORSEWERKS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HORSEWERKS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HORSEWERKS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting horsewerks, you agree that the laws of New South Wales, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and horsewerks or its associates.

DISPUTES
Any dispute relating in any way to your visit to horsewerks or to products you purchase through horsewerks shall be submitted to confidential arbitration in New South Wales, Australia, except that, to the extent you have in any manner violated or threatened to violate horsewerks intellectual property rights, horsewerks may seek injunctive or other appropriate relief in any state or federal court in the state of New South Wales, Australia, and you consent to exclusive jurisdiction and venue in such courts.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Delivery and Returns policy, posted on this site. These policies also govern your visit to horsewerks. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: horsewerksaustralia@gmail.com

No hour of life is wasted that is spent in the saddle.

- Winston Churchill